Personal data protection policy

1. Who is responsible for your data

The personal data controller is KEN LOGISTICS CO., LTD (CÔNG TY TNHH KEN LOGISTICS), tax code 0106507110, 11th Floor, DETECH Tower II, No. 107 Nguyen Phong Sac Street, Cau Giay Ward, Hanoi, Vietnam. Tel: +84 24 3768 0066. Email: bdteam@kenlogis.vn.

KEN GLOBAL (Korea) and KEN INNOVATION are independent legal entities with their own policies; this policy does not cover data you give them directly.

2. Scope

This policy applies to the data you provide on kenlogis.vn:

the contact form;
the quote request form;
shipment tracking lookups (the reference numbers you enter);
emails you send to the addresses published on this website.

3. Data we collect

We only ask for what we need to answer you. Please do not send identity card, passport or other sensitive personal data through the forms.

Contact details: full name, company, email address, phone number.
Request details: message, route, cargo type, volume and dates you enter.
Consent record: the consent text and its version, time, language and page.
Technical data for security and spam prevention: hashed IP address, browser user agent and Cloudflare Turnstile verification results.

4. Why we process it

To answer your enquiry and prepare the quote you request.
To contact you about your request and the related services.
To send our market newsletter, only if you tick the separate, optional box.
To keep the website secure and block spam and abuse.
To comply with obligations under Vietnamese law.

We process your data on the basis of your consent, given by ticking the consent box before you submit a form. The boxes are never pre-ticked, and consent to the newsletter is separate from consent to answer your request. Silence or inaction is not consent.

You may refuse to give consent. If you do, we cannot receive the form, but you can still contact us by phone or email. You may withdraw consent at any time; withdrawal does not affect processing carried out before it.

We do not sell your personal data. Inside KEN LOGISTICS, only the staff handling your request (sales, operations, customer service) can access it.

The website runs on Cloudflare, Inc. infrastructure (hosting, Workers, D1 database, Turnstile, email routing), with servers outside Vietnam; notification emails may be sent through an email service provider to be confirmed. Storing and processing data on these platforms is a cross-border transfer of personal data. KEN LOGISTICS prepares and files the cross-border transfer impact assessment required by law and requires these providers to protect the data.

When you ask for an international shipment, we may share the necessary contact details with the carriers, agents or partners who perform it, including KEN GLOBAL in Korea when the shipment involves Korea.

7. How long we keep it

Enquiries and quote requests: up to 24 months after our last contact with you (proposed period).
Newsletter subscription: until you unsubscribe or withdraw consent.
Consent records: as long as needed to prove consent, then deleted.
Security logs: only as long as needed to protect the website.

8. Your rights

As a data subject you have the right to:

be informed about the processing of your personal data;
give or withdraw consent;
access and obtain a copy of your data;
have your data corrected;
have your data deleted;
restrict processing and object to processing;
complain, denounce or bring a lawsuit, and claim damages, as provided by law.

9. How to exercise your rights

Email bdteam@kenlogis.vn with the subject “Personal data” or call +84 24 3768 0066. We may ask you to confirm your identity. We acknowledge requests promptly and handle them within the time limits set by Decree 356/2025/ND-CP.

10. Cookies

The website only uses cookies needed for it to work, such as the cookie that remembers your language. We do not use advertising or analytics cookies. If we add them later, we will ask for your consent first through a cookie banner that lets you refuse.

11. Security

Data is encrypted in transit (HTTPS) and at rest by our providers, access is limited to authorised staff, and we collect as little as possible.

12. Children

This website is for businesses. We do not knowingly collect personal data of children under 16.

13. Changes to this policy

We may update this policy. The new version is published on this page with its update date; for material changes that need new consent, we will ask for it again.